WhatsApp Business API is in beta preview. You can request the access here.
Connect your WhatsApp Business Api account with Sendbee.
Chat directly with customers on WhatsApp via your Business profile.
Enable every team member to see and manage every message you received via your WhatsApp Business number.
Send automated 'away' message to WhatsApp users when your business is closed.
Reply faster with message templates or respond automatically to customers.
Ensure faster responses by assigning chats to team members so no message gets dropped.
Easily automate conversations by using our easy to use chatbot builder made for WhatsApp.
The WhatsApp Businesses API enables businesses to chat with their customers in the same way they chat with their friends and family - with fast, simple, and secure messaging. Enterprises of all sizes can use their current customer engagement platforms to integrate with WhatsApp through the API and reply to their customers promptly with messages, notifications, shipping confirmations, appointment reminders or event tickets.
Businesses of all sizes looking to provide their customers with a direct channel of communication, prompt support, and an efficient customer experience are eligible to use the WhatsApp Business API. Presently, availability is limited and WhatsApp will review each submission on a case-by-case basis.
You can use the WhatsApp Business API for a large number of non-promotional cases. These include but are not limited to: travel updates and ticket confirmation, in-message payment links and receipts, order placements, reservations, delivery updates, appointment reminders, and direct customer communication enabling your team to offer efficient and personalized support.
To start using the WhatsApp Business API, you need to submit a request. You can submit a request via Facebook or WhatsApp solution providers like Sendbee here. After your application is approved and your business account is created, you can use solution providers to connect with WhatsApp users. Sendbee offers a business chat and conversational commerce solution that easily integrates the WhatsApp Business API. If you have requested access to the WhatsApp Business API via a solution partner, you will be notified when you are ready to go.
Replies to customer-initiated messages are free over the WhatsApp Business API. However, any communication outside of a 24-hour window from the first message will come at a fixed cost per message, depending on the country.